Privacy Policy

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Privacy Policy

At Tuktuk-Lisbon.com we prioritize the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or book our services. By using our website, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, payment details (e.g., credit card information), and travel preferences.

  • Booking Details: Tour dates, group size, special requests, and accommodation preferences.

  • Technical Data: IP address, browser type, device information, cookies, and usage data (e.g., pages visited, time spent on the site).

 

2. How We Use Your Information

Your data is used for the following purposes:

  • To process bookings, payments, and reservations.

  • To communicate with you about your tour, updates, or customer support inquiries.

  • To send promotional offers or newsletters (only with your explicit consent).

  • To improve our website, services, and user experience.

  • To comply with legal obligations (e.g., tax requirements).

 

3. Data Sharing

We may share your information with:

  • Third-Party Service Providers: Payment processors (e.g., Stripe, PayPal), hotels, transport partners, or tour operators involved in fulfilling your booking.

  • Legal Authorities: When required by law or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell or rent your personal information to third parties.

 

4. Data Security

We implement industry-standard security measures, including:

  • SSL encryption for data transmission.

  • Secure payment gateways.

  • Restricted access to personal data within our team.

However, no method of online transmission or storage is 100% secure. Please notify us immediately of any suspected breaches.

 

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

 

6. Your Rights

Under GDPR, CCPA, and other applicable laws, you have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications.

  • Request data portability.

  • Withdraw consent at any time.

To exercise these rights, contact us at [your email address].

 

7. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences via your browser settings. For details, see our [Cookie Policy].

 

8. Third-Party Links

Our website may link to external sites (e.g., partner hotels, social media). We are not responsible for their privacy practices.

 

9. Children’s Privacy

Our services are not directed to individuals under 13 (or 16 under GDPR). We do not knowingly collect data from minors.

 

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

 

Contact Us

For questions or requests regarding your data, contact:
Email: contact@tuktuk-lisbon.com
Address:R. do Comércio 54, 1100-150 Lisboa
Phone: +351 92 004 1156

Tuktuk-lisbon